Frequently Asked Questions (FAQ)

What is RunningCrewHome?

RunningCrewHome is the central platform for your running crew. The app connects to your Strava account, synchronizes your activities, and enables you to organize group runs (and your personal training), communicate with your crew, and share routes.

Who is RunningCrewHome suitable for?

• Recreational runners: Looking for or already having a regular running group
• Running groups & crews: Who want to improve their organization and communication
• Coaches & trainers: Who coordinate and manage one or multiple running groups
• Competitive runners: Who want to train with like-minded athletes

How does RunningCrewHome differ from Strava?

RunningCrewHome perfectly complements Strava: While Strava focuses on tracking and individual performance, RunningCrewHome emphasizes group organization, collaborative training planning, and crew communication. Your Strava data is automatically synchronized and displayed in the crew context. If you don't have a Strava account, you can also upload your activities manually.

How do I set up my account?

1. Download the app from the App Store
2. Register with your email address
3. Connect your Strava account (optional but recommended)
4. Create your first crew or join an existing one
5. Complete your profile with name and location

Do I need a Strava account?

A Strava account is not mandatory but highly recommended. With Strava integration you get:

• Automatic synchronization of all running activities
• Detailed statistics and routes
• Laps and splits of your runs
• Routes with map visualization

Without Strava, you can manually upload activities via GPX or TCX files.

How do I connect Strava to RunningCrewHome?

1. Go to Settings
2. Tap on "Strava Profile"
3. Follow the authorization instructions
4. Synchronization starts automatically

What is a crew?

A crew is your running group in RunningCrewHome. Each crew has:

• A coach (creator/administrator)
• Members
• A shared timeline
• A crew chat
• A shared calendar
• A route library

How many crews can I create or join?

• Freemium: Up to 2 crews as a member, max. 2 crews as a coach
• Premium: Unlimited crews as member and coach

How do I create a new crew?

1. Open the menu via the three lines
2. Go to "Crew"
3. Tap on "Create New Crew"
4. Enter name, city, and optionally a logo
5. As the creator, you are automatically the coach

How can I join a crew?

There are two options:

• Via invite code: The coach sends you a 6-digit code that you enter under "Join another Crew"
• Via email invitation: The coach invites you via chat (requires that you are already registered and the coach knows your email address)

What are the responsibilities of a coach?

As a coach you can:

• Invite and remove members
• Edit crew details (name, city, logo)
• Generate invite codes
• Manage and moderate the crew

What is "Run with Me"?

"Run with Me" is the feature for quickly organizing group runs. You can:

• Choose a route or spontaneously select "Let's see..."
• Set start time and date
• Specify distance and pace (duration is calculated automatically)
• Invite crew members directly via push notification

How do I create a run invitation?

1. Tap the "Run with me" button in the timeline
2. Choose a route or "Let's see...."
3. Set date and time
4. Enter distance and planned pace
5. Select participants for push notifications (Premium) or post to timeline (Freemium)
6. Send the invitation

What is the difference between timeline posts and push notifications?

• Timeline post: All crew members see the invitation in their timeline (unlimited for everyone)
• Push notification: Selected members receive an instant push message on their smartphone
  • Freemium: 3 push notifications per month
  • Premium: Unlimited push notifications

What does "Let's see...." mean?

"Let's see...." is the option for spontaneous runs without a predefined route. Perfect for relaxed training sessions where you spontaneously decide on a direction.

What is included in the Freemium version?

• Social timeline with all crew activities
• Synchronization of recent Strava activities (approx. 3 months)
• Up to 2 crews as a member
• Up to 2 crews as a coach
• Crew chats and direct chats
• Training calendar (without recurring events)
• Unlimited "Run with Me" invitations via timeline
• 3 push notifications for invitations per month
• Save and share routes
• 5 manual file uploads per month (GPX, TCX)

What does Premium offer additionally?

• Join and lead unlimited crews
• Unlimited push notifications for "Run with Me"
• Weekly recurring events in the calendar
• Merge all crews into one calendar
• Synchronize Strava history up to 18 months
• Unlimited file uploads

What does Premium cost?

Early Adopter Price: €1.99 per month

The subscription is offered through the Apple App Store and can be canceled at any time.

How do I upgrade to Premium?

1. Go to Settings
2. Tap on your profile or the Premium banner
3. Select "Go Premium"
4. Complete subscription through the App Store

How is the subscription managed?

The Premium subscription is handled entirely through the Apple App Store. This means:

• Easy cancellation: Cancel anytime directly in your iOS Settings under Subscriptions
• Secure payment: All payments are processed through Apple's secure payment system
• Automatic renewal: Unless canceled, the subscription renews automatically each month
• Immediate access: Premium features are activated immediately after purchase
• Cross-device: Your subscription works on all your iOS devices using the same Apple ID

How do I cancel my subscription?

1. Open iOS Settings
2. Tap on your name at the top
3. Select "Subscriptions"
4. Choose RunningCrewHome
5. Tap "Cancel Subscription"

Your Premium features will remain active until the end of the current billing period.

Which data is stored?

• Profile data (name, email, location)
• Strava activity data (if connected)
• Crew memberships
• Chat messages
• Calendar entries
• Saved routes

Who can see my data?

• Profile data: Only members of your crews
• Activities: Only crew members (in the timeline)
• Private chats: Only you and the chat partner
• Calendar entries: Depending on visibility setting (personal or crew)

Is my connection to Strava secure?

Yes, we use OAuth 2.0 for the secure connection to Strava. Your Strava credentials are never stored in RunningCrewHome.

What happens with my personal data?

Your data is:

• Stored securely on Firebase servers
• Only used to provide app functionality
• Never shared with advertisers or data brokers
• Protected by industry-standard encryption
• Under your control - you can delete your account and all associated data at any time

How can I provide feedback?

Use the contact form on our website or write to us directly at the support email address.

Is there a help section in the app?

Yes, tap on the welcome card in the timeline or go to Menu → Help for tips and instructions.

Where can I find the privacy policy?

On our website under Privacy Policy or in the app settings.